Frequently Asked Questions
Frequently Asked Questions | Expert Appliance Repair in Chelmsford, Massachusetts
At Appliance Repair Pros, we believe that an informed homeowner is a happy homeowner. Over years of serving the Chelmsford and North Chelmsford communities, we have fielded thousands of questions regarding everything from mysterious refrigerator noises to washing machines that refuse to spin. We understand that when an appliance breaks down, you need answers quickly. You want to know what is wrong, why it happened, and how it can be resolved. To assist you, we have compiled this comprehensive Frequently Asked Questions resource. This page covers our general service policies, specific troubleshooting for major appliance types, and detailed insights into the major brands we service. Our goal is to demonstrate our depth of knowledge and provide you with the clarity you need to move forward with a repair.
General Service Questions
Who provides appliance repair services in Chelmsford?
Appliance Repair Pros is your dedicated local resource for professional appliance repair in Chelmsford, Massachusetts. We are a team of skilled technicians who live and work in the Merrimack Valley area. Unlike large national chains that treat you like a number, we view our customers as neighbors. We are committed to building long term relationships based on trust, reliability, and technical excellence.
What areas do you service?
Our primary service area is Chelmsford, Massachusetts. However, we also extend our professional services to the neighboring community of North Chelmsford. We know the local roads and neighborhoods well, allowing us to arrive at your home promptly and ready to work.
Why should I choose professional repair over DIY?
While online tutorials can make repairs look easy, modern appliances are complex machines that integrate high voltage electricity, gas lines, and sensitive electronic control boards. Attempting a repair without the proper training and tools can lead to significant safety hazards, including electrical shock, gas leaks, or water damage to your home. Furthermore, misdiagnosing a problem is common for untrained individuals, leading to the purchase of unnecessary parts. Our technicians have the experience to identify the root cause accurately and the skills to perform the repair safely, protecting your home and your appliance investment.
Do you service gas appliances?
Yes, we provide expert repair for gas ranges, gas ovens, gas cooktops, and gas dryers. Working with gas requires a specific set of safety protocols to prevent leaks and ensure proper combustion. Our team is trained to handle gas connections securely and to test for leaks after every service, ensuring your home remains safe.
Is it worth repairing an older appliance?
This is one of the most common questions we receive. The answer depends on the age of the unit, its overall physical condition, and the nature of the failure. Many older appliances were built with heavy duty components that can last for decades with proper maintenance. Often, a repair is a smart decision that extends the life of the machine and saves you the hassle of shopping for and installing a new unit. We provide an honest assessment of your appliance during our visit to help you make the best decision for your household.
Refrigerator Repair FAQs
Why is my refrigerator running constantly?
A refrigerator that runs continuously is usually struggling to reach its set temperature. This is most often caused by dirty condenser coils. When dust and pet hair accumulate on the coils, the system cannot release heat effectively, forcing the compressor to work overtime. It can also be caused by a failing door gasket that allows warm air to leak in, or a problem with the defrost system. We can inspect your unit to determine why it is working so hard.
Why is there water leaking inside my fridge?
Water pooling under the crisper drawers is almost always caused by a clogged defrost drain. When the refrigerator goes through a defrost cycle, the melted ice is supposed to drain into a pan underneath the unit. If the drain tube is blocked by ice or food debris, the water overflows into the fresh food compartment. We can clear this blockage and ensure the drain path is open.
Why is my ice maker not making ice?
Ice maker failures can stem from several issues. First, ensure the bail arm is in the down position. If it is, the problem could be a frozen fill tube preventing water from entering the mold, a faulty water inlet valve, or a failure of the ice maker module itself. If the freezer temperature is too high (above 10 degrees Fahrenheit), the ice maker will not cycle. We troubleshoot these components to restore your ice supply.
Why is my refrigerator making a loud clicking noise?
A loud clicking noise often indicates a problem with the compressor start relay. This component helps the compressor kick on. If it fails, the compressor will try to start, fail, and make a click sound, then try again a few minutes later. This is a common repair that can restore your cooling quickly. If the noise is more of a grinding sound, it may be a failing evaporator or condenser fan motor.
Washing Machine Repair FAQs
Why does my washing machine smell like mildew?
This is a frequent issue with front loading washers. The door boot seal can trap water and detergent residue in its folds, creating a breeding ground for mold and mildew. To prevent this, leave the door slightly ajar between cycles to allow the drum to dry out. Use only High Efficiency (HE) detergent in the correct amounts. If the smell persists, we can clean the internal components or replace the door seal if the mold has penetrated the rubber.
Why is my washer vibrating efficiently?
Excessive vibration is usually caused by the machine not being level. All four legs must be in firm contact with the floor. If the floor is weak, it can amplify the movement. Internally, broken suspension rods, shock absorbers, or snubber rings can fail to dampen the motion of the tub. In front loaders, a broken rear spider arm can also cause severe shaking. We can inspect the suspension system to stabilize your washer.
Why is my washer not draining?
A washer that refuses to drain often has a blockage in the drain filter or the drain hose. Small items like socks, coins, or lint can obstruct the flow of water. It can also indicate a mechanical failure of the drain pump itself, where the impeller has broken or the motor has burned out. We check the entire drainage path to ensure water can exit the machine freely.
Why is my washer filling slowly?
Slow filling is typically caused by clogged screens in the water inlet valve. Sediment from your home’s water supply can build up on these screens over time, restricting flow. It could also be a problem with the water pressure in your home or a failing valve solenoid. We can clean the screens or replace the valve assembly to restore proper fill times.
Dryer Repair FAQs
Why is my dryer taking multiple cycles to dry clothes?
If your dryer is heating but taking too long, the issue is almost always airflow. A clogged lint screen or a blockage in your home’s vent ducting prevents moist air from escaping, keeping your clothes damp. It can also be caused by a cycling thermostat that cuts off the heat too early or moisture sensor bars that are coated in residue. We inspect the internal airways of the dryer to ensure peak efficiency.
Why is my dryer making a squeaking or thumping noise?
Dryers run on a system of rollers and glides. Over time, the rubber wheels that support the drum can wear out or develop flat spots, causing a rhythmic thumping sound. A high pitched squeak often points to a worn idler pulley or rear drum bearing. Replacing these wear items is a standard maintenance repair that restores quiet operation to your laundry room.
Why is my dryer running but not heating?
For electric dryers, a lack of heat is commonly caused by a burnt out heating element. The metal coil can break over time, breaking the electrical circuit. It can also be a blown thermal fuse, a safety device designed to cut power if the unit overheats. For gas dryers, the issue is often the igniter or the gas valve coils. We test the continuity of the heating system to identify the failed part.
Dishwasher Repair FAQs
Why are my dishes coming out wet?
Modern dishwashers, especially European models, rely on condensation drying or heating elements. If your dishes are wet, first ensure you are using a rinse aid, which is essential for breaking water tension. If you are using rinse aid and the problem persists, the heating element may be burnt out, or the vent fan assembly may be failing to release the humid air. We can test the heater circuit to ensure it is energizing.
Why is my dishwasher not cleaning well?
Poor cleaning is often due to a lack of water or a lack of circulation. Check the spray arms for clogged jets; food particles can block the water flow. The filter at the bottom of the tub may also be clogged, restricting water to the pump. In some cases, the wash pump motor itself may be failing to generate enough pressure. We inspect the wash system to ensure your dishes come out sparkling.
Why is my dishwasher not draining?
Standing water in the dishwasher indicates a drain failure. This can be caused by a clogged drain hose, a blocked air gap, or a blockage in the garbage disposal connection. It can also be a failure of the drain pump motor. We can clear the blockage or replace the pump to resolve the issue.
Oven and Stove Repair FAQs
Why is my oven temperature inaccurate?
If your oven is cooking too fast or too slow, the temperature sensor may be drifting. This probe measures resistance based on heat, and if it fails, it sends the wrong data to the control board. It can also be a calibration issue with the control board itself. We can test the sensor and calibrate the oven to ensure accurate baking temperatures.
Why is my gas burner clicking but not lighting?
Continuous clicking typically means the spark module is active but the gas is not igniting. This can happen if the burner cap is not sitting perfectly flat or if the small ports on the burner head are clogged with food spillover. Moisture from cleaning can also cause a short that makes the clicking persist. We can clean the burner assembly and test the ignition system.
Why is my electric oven not heating?
In an electric oven, the bake element is the most likely failure point. The element can physically break or burn out inside its sheath. If the element looks fine, the issue could be a blown thermal fuse or a failure of the electronic control board relay. We troubleshoot the electrical path to find the break in the circuit.
Brand-Specific FAQs
Whirlpool
Why is my Whirlpool washer lid lock flashing?
A flashing lid lock light on a Whirlpool washer indicates that the machine has detected an error and cannot proceed. This is often related to the lid lock assembly itself failing to engage or a problem with the shift actuator. We can enter the diagnostic mode to read the specific error code and identify the faulty component.
Why is my Whirlpool dishwasher not cleaning the top rack?
This is a common issue often caused by a failure of the chopper assembly or a clogged filter that restricts water flow to the upper spray arm. It can also be a problem with the diverter motor, which directs water between the racks. We can inspect the pump assembly to restore full water pressure to the upper rack.
GE (General Electric)
Why is my GE refrigerator not cooling?
GE refrigerators often suffer from fan motor failures. If the evaporator fan in the freezer stops working, cold air cannot circulate to the fresh food compartment. Another common issue is the main control board, which can fail and stop sending power to the compressor. We can test the fans and the board to resolve cooling issues.
Why is my GE dishwasher leaking?
Leaks in GE dishwashers often originate from the door gasket or the pump seal. However, we also see issues with the water inlet valve getting stuck open, causing the unit to overfill. We can trace the leak to its source and replace the compromised seal or valve.
Samsung
Why is my Samsung ice maker freezing over?
Many Samsung French door refrigerators experience ice buildup in the ice maker compartment. This is due to warm air infiltration causing condensation. We perform a specific repair protocol that involves sealing the ice room, updating the auger drain, and sometimes replacing the ice maker to resolve this design challenge.
What does the “nd” code mean on my Samsung washer?
The “nd” code stands for “No Drain.” It means the washer is full of water and cannot empty. This is usually caused by a clogged debris filter or a failed drain pump. We can access the filter and pump to clear the obstruction or replace the motor.
LG
Why is my LG refrigerator not cooling but running?
LG refrigerators use a Linear Compressor that is efficient but can fail. If the compressor is running but the fridge is warm, it may indicate a compressor failure or a leak in the sealed system. We have the specialized training to diagnose these linear compressors and determine the best course of action.
What does the “OE” error mean on my LG dishwasher?
“OE” stands for “Outlet Error,” indicating a drainage problem. This can be caused by a kinked drain hose, a clogged filter, or a bad drain pump. We can troubleshoot the drainage system to clear the error.
Maytag
Why is my Maytag Bravos washer making loud noises?
Loud roaring noises during the spin cycle on a Maytag Bravos washer often indicate tub bearing failure. The seal protects the bearings from water; if it leaks, the bearings rust and grind. This requires a significant repair to replace the bearings and shaft, which we are equipped to handle.
Why is my Maytag dryer squeaking?
Maytag dryers use sturdy drum rollers, but they wear out over time. A rhythmic squeak usually means the rollers or the idler pulley need replacement. We replace these high wear items to restore the quiet operation Maytag is known for.
Frigidaire
Why is my Frigidaire oven taking forever to preheat?
In Frigidaire gas ovens, a slow preheat is a classic sign of a weak igniter. The igniter must draw enough electrical current to open the gas safety valve. As it ages, it gets weaker and takes longer to open the valve. We can test the amperage of the igniter and replace it if necessary.
Why is my Frigidaire dishwasher displaying an “i20” code?
The “i20” code indicates a draining difficulty. It means the pressure sensor detects water remaining in the tub. This is often due to a clogged filter, a blocked drain hose, or a failing drain pump. We can clear the drainage path to resolve the code.
KitchenAid
Why is my KitchenAid refrigerator making a buzzing noise?
A buzzing noise often comes from the ice maker trying to fill when the water supply is restricted. It can also be the water inlet valve vibrating. We can inspect the water lines and the valve to stop the noise.
Why is my KitchenAid dishwasher control panel not working?
KitchenAid dishwashers sometimes experience failures in the thermal fuse on the control board or moisture intrusion into the user interface. If the buttons are unresponsive, we can diagnose the electronic control system.
Kenmore
Who makes my Kenmore appliance?
Kenmore appliances are manufactured by other companies like Whirlpool, LG, and Frigidaire. We can identify the manufacturer by the model number prefix (e.g., 110 for Whirlpool, 795 for LG) to ensure we use the correct parts and service procedures.
Why is my Kenmore dryer not heating?
If you have a Whirlpool built Kenmore dryer, the heating element is a common failure point. If it is an LG built unit, the troubleshooting process is different. We have the expertise to identify the build and fix the heating issue regardless of the manufacturer.
Bosch
What does the “E15” code mean on my Bosch dishwasher?
Error E15 indicates the AquaStop leak protection system has activated. Water has leaked into the base pan of the unit, triggering a safety float switch. We must pull the unit out to locate the leak and remove the water to reset the system.
Why is my Bosch dishwasher not drying plastics?
Bosch dishwashers use condensation drying, which relies on the heat of the final rinse. Plastics do not retain heat well, so they remain wet. Using a rinse aid is critical for drying performance in Bosch units. We can verify if the heating element is working correctly.
Miele
Why is my Miele dishwasher flashing F70?
The F70 code is the Waterproof System alarm. It means water is detected in the base pan, and the machine has shut off the water inlet to prevent flooding. We can locate the source of the internal leak and repair it.
Why is my Miele washer not draining (F11)?
Error F11 indicates a drainage fault. Miele washers have a coin trap filter that catches debris. If this filter is clogged, the machine cannot drain. We can clean the filter and test the drain pump to resolve the error.
Serving Chelmsford, Massachusetts
Appliance Repair Pros is proud to call Chelmsford home. We are dedicated to providing the highest quality appliance repair services to our local community. We understand the specific needs of homes in the Merrimack Valley and are committed to being the neighbor you can count on when your appliances fail.
Zip Codes We Service:
01824, 01863
Conclusion
We hope this FAQ page has provided you with helpful insights into the operation and repair of your home appliances. Whether you are dealing with a minor annoyance or a major breakdown, Appliance Repair Pros is here to help. We combine deep technical knowledge with a commitment to customer satisfaction, ensuring that your home runs smoothly. If you have a question that was not answered here, or if you are ready to schedule a repair, please do not hesitate to reach out to us.
Contact us today for assistance with your appliance repair needs.
